Complex language doesn't read as expert — it just reads as hard. "This service verifies access authorization via the user authentication protocol" might be accurate, but it never answers "so what do I do?"
The rules of plain language are concrete: use active voice, keep sentences short, and name the action the user actually takes. The U.S. government's plainlanguage.gov guidelines are the reference case for applying this to public documents.
The demo's ✕ is grammatical but takes two reads; ✓ says the same thing in half the words.
When to use
Start with the copy users skim under pressure — terms summaries, error messages, settings descriptions.