First documented in Jan Panero Benway and David M. Lane's 1998 eye-tracking study, "Banner Blindness: Web Searchers Often Miss 'Obvious' Links." Users learn the position and shape typical of ads — a horizontal strip up top, a sidebar rectangle — and judge that zone irrelevant to what they're looking for, so their eyes never even land there.
The problem: this learned avoidance applies just as strongly to genuinely important content. Put an announcement in a banner-shaped slot up top, and it gets the same treatment as an ad — nobody reads it. NN/g's repeated studies have found this holding steady for decades.
The fix is making important messages not look like ad space — embed them in the content flow, in body typography, in a shape that isn't banner-like.
The scan path (dot) below skips the flashy top banner entirely and stays in the body text — even though the banner's copy is a genuinely important notice.
When to use
Think twice before putting a critical notice in a banner shape. If it truly needs to be read, embed it in the content flow using body typography instead.